About the Head of Operations position

We are looking for a Head of Operations who will help us with organization of our daily operations, in order to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. Your duties will include ensuring that our business is well-coordinated and productive by managing its procedures and coaching its people.

You should possess thorough knowledge of various company processes, be competent and able to plan many different kinds of operational activities. We also expect you to be an excellent leader who can discover the most efficient ways to run the business.

Director of Operations responsibilities are:

  • Perform evaluation of the efficiency of business procedures according to organizational objectives and apply improvements, on a regular basis

  • Work together with executives and top managers to make decisions for operational activities and set strategic goals

  • Monitor daily business activities to ensure smooth progress

  • Oversee procurement processes and coordinate material and resources allocation

  • Supervise the work of different departments and provide constructive feedback

  • Perform evaluation of overall company's performance by gathering, analyzing and interpreting data and metrics

  • Organize customer support processes, enhancing customer satisfaction

  • Explore financial information and optimize operational budgets

  • Review and update policies and promote their implementation

  • Organize relationships and agreements with external partners and vendors

  • Verify the compliance of company's operations to legal regulations and inner policies

Director of Operations requirements are:

  • 3+ years' experience of working on a COO/VP/Director of Operations or other relevant position

  • Solid experience with diverse business functions and principles (e.g. supply chain, finance, customer service etc.)

  • Good practical knowledge of data analysis and performance/operation metrics

  • Working experience with MS Office and various business software including ERP and CRM solutions

  • Strong organizational and leadership abilities

  • Strong communication and people skills

  • Good knowledge of industry’s legal rules and guidelines

  • BSc or BA degree in business administration or other relevant area; MSc or MA degree will be a bonus